HiddenHare Privacy Policy

Last updated 2025-08-27

HiddenHare operates this store and website to provide a curated shopping experience and related services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or buy from HiddenHare.com or otherwise interact with us. By using the Services you acknowledge you have read and understood this policy.

What personal information we collect

We collect personal information that identifies or can reasonably be linked to you. Examples include

• contact details such as your name, email address, billing address and shipping address
• payment and transaction information used to process orders
• account information such as username, password, preferences and order history
• communications you send us when you contact support or leave reviews
• device and usage data such as IP address, browser type, device identifiers and pages you visit
• other information you provide when you use our Services

How we collect information

We collect information you give us directly when you place an order, create an account, subscribe to marketing, request support, or submit content. We also collect information automatically when you visit the Site using cookies and similar technologies. We may receive information about you from third parties such as payment processors, fulfillment partners and analytics providers.

How we use personal information

We use personal information to provide, operate and improve the Services. Typical uses include

• to process and fulfill orders and returns and to arrange shipping
• to create and manage your account and to respond to support requests
• to detect and prevent fraud and abuse and to protect our customers and Services
• to communicate about your orders, account, returns and changes to policies
• to send marketing communications if you have consented or where permitted by law
• to personalize your shopping experience including product recommendations and targeted advertising

Legal basis for processing where applicable

If you are in the European Economic Area or another jurisdiction that requires a lawful basis for processing, we rely on one or more of the following

• performance of a contract to fulfill your orders and provide Services
• our legitimate interests to provide, secure and improve the Services and to prevent fraud
• your consent where you opt in to marketing or other optional features
• compliance with legal obligations when required by law

Cookies and tracking technologies

We use cookies pixels and similar tools to operate and improve the Site and Services. These technologies help remember your settings, run analytics and support advertising. For details about cookies used by Shopify see Shopify documentation.

How we share personal information

We may share personal information with service providers and partners to perform business operations such as payment processing order fulfillment shipping analytics customer support and advertising. Categories of recipients include but are not limited to

• Shopify and Shopify related services
• payment processors and banks
• fulfillment and shipping partners
• analytics and advertising platforms
• customer support and fraud prevention vendors

We disclose information when required by law or to protect rights and safety. We do not sell personal information.

International transfers

We may transfer and store personal information outside your country. When we transfer personal information from the European Economic Area or the United Kingdom we rely on recognized safeguards such as the European Commission standard contractual clauses or other lawful transfer mechanisms.

Retention of personal information

We retain personal information only as long as needed to provide Services comply with legal obligations resolve disputes and enforce agreements. Retention periods vary by the type of information and purpose. If you want a specific retention period for a category of data contact us.

Your rights and choices

Depending on where you live you may have rights such as the right to access correct or delete personal information the right to data portability the right to restrict processing and the right to object to certain processing including targeted advertising. You may also opt out of promotional emails at any time using the unsubscribe link in our messages. If you are an EEA resident and we rely on consent you may withdraw that consent at any time without affecting processing already completed. We will respond to rights requests in accordance with applicable law.

We respect Global Privacy Control signals and other recognized opt out mechanisms where required by law.

Children

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe we have collected information from a child please contact us and we will delete the information as required by law.

Security

We use reasonable administrative technical and physical measures to protect personal information. No system is perfect and we cannot guarantee absolute security. If you believe your information has been compromised contact us immediately.

Return and order related data

Return requests and any photos or communications you provide for damage or exchange claims will be processed as part of order management and handled in accordance with this Privacy Policy. For details see our Returns Policy on HiddenHare.com/returns. Return addresses and shipping labels will be provided only after an approved return request.

Changes to this policy

We may update this Privacy Policy from time to time. When we do we will post the revised policy on the Site and update the Last updated date. Material changes will be communicated as required by law.

Complaints and supervisory authority

If you have a privacy concern or complaint please contact us first and we will try to address it. Depending on where you live you may also have the right to lodge a complaint with a competent data protection authority.

Contact information

For privacy questions or to exercise your rights contact us at Chris@SkyPieceProductions.com. If you prefer to use a physical address add your business address here and we will respond by the method you request.

Additional notes

HiddenHare uses Shopify as our commerce platform. Shopify and certain third parties may process information on our behalf. For information about Shopify data practices see Shopify privacy resources.